Returns

At Crow and Jester, we are committed to ensuring your satisfaction with every purchase. If you need to return or exchange an item, please review the following guidelines:

 

Stock/Ready-to-Wear Products

  • Items must be returned in their original condition, unworn, with all labels and tags intact.
  • Returns must be initiated within 30 days of receiving your order.
  • You have the option of a refund or an exchange.

 

Made-to-Order Caps

  • Made-to-order caps must also be returned in their original condition, unworn, with all labels and tags intact.
  • Returns must be initiated within 30 days of receiving your order.
  • You have the option of a refund or an exchange.

 

Refund Processing

  • Refunds will be processed within 5 business days of receiving your returned item.
  • Please note that the time it takes for the refund to appear in your account may vary depending on your country or payment provider.

Exchanges

  • If you are exchanging an item, we will provide a return shipping label for your convenience.

 

Refunds

  • For refund requests, the customer is responsible for the return shipping costs.
  • Once we have received the returned item, we will reimburse the cost of return shipping if the item has been returned in satisfactory condition.

 

How to Return or Exchange an Item

  1. Contact our customer service team to initiate your return or exchange via info@crowandjester.co.uk.
  2. Ensure the item is securely packaged to prevent damage during transit.
  3. Include your order number and details in the return package for a smoother process.

We value your trust in our brand and strive to make your returns process as seamless as possible. If you have any further questions, feel free to contact our support team.

 

Alterations

We at Crow and Jester want you to have the best experience and be totally happy with your garment’s fit. If for whatever reason you feel the finished piece does not fit you to your expectation and we have made the item to your measurements you requested ,we offer an alteration service which we can individually quote on depending on what changes you require.

To use this service please contact info@crowandjester.co.uk with your full contact details and one of our team will contact you.