Crow and Jester Limited

FAQ's

Purchasing   Appointments  
Delivery 
General
Returns Policy  

Purchasing

How Do You Purchase?

Once happy, initial purchases can be made during your first appointment. Repeat orders or variation of orders (i.e fabric and design changes, not the fit) can be made over the phone or by email.


How Long Does An Order Take?

The estimated time from receiving the first payment to delivery is up to 6 weeks. Please note a scheduled delivery time will be issued on receipt of payment, orders will not be processed before this point.


Alterations Services

We are able to offer a full alterations service, please speak to Simon during your appointment who will be happy to help.

Please note individual prices apply to this service.

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Appointments

How Long Do Appointments Take

The initial appointment will last between 2 - 3 hours.


What Do You Need To Bring/Wear To Appointments

Light clothing and any ideas or samples of suits you like the style, design, fabric of.


Will There Be Samples Available To View At The Appointments

At every appointment, there will be a wide range of fabric samples and finished pieces.

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Delivery

The estimated delivery time is up to 6 weeks from order date, an expected delivery date will be issued on receipt of your deposit.

Express delivery is available at an additional cost, please indicate at time of placing your order. Express delivery requests received after payment, may be unable to be accommodated.

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Returns Policy

In the unfortunate circumstances that you are not satisfied with your order, please email info@crowandjester.co.uk.

Any complaints concerning fit, design or that you are not satisfied with the quality of the product, must be communicated in writing immediately upon receipt of your goods. We will then either re-make the garment within two weeks or a full refund will given.

All items must be returned in their original condition, if not, we may be unable to accept them and process your refund/replacement.

When trying on your goods, please ensure that you are not wearing any strong fragrances or deodorant which may mark or leave a scent on the item.

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General

What Is The Difference Between Made to Measure and Bespoke

Made to Measure (MTM) ensures that your suit is the perfect fit, it is created from your personal measurements, using our existing blocks but with your choice of fabrics, linings, trims, fit alternations and design details.

Bespoke is your own design, it is unique and personal to you - there is no modification or use of base patterns. You have your individual choice of all aspects of your suit from the materials used and shape of pockets to the lapel style and cuffs. In order to achieve the perfect fitting bespoke suit, more measurements are required.


Further Information

For any other questions or for more information, please email info@crowandjester.co.uk.

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